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Support Question Categories and Sub Categories

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Introduction

Categorization of support questions is an important part of making the answer searchable and usable for other readers. However, too many categories can fragment a topic so that it becomes difficult to use. This topic shows the major categories and sub categories that make up the support question classification scheme.

Administration & Maintenance

Sub Categories

• See Also Database, Installation, Security Technical, Upgrade
• Concurrent Processing
• Configuration
• iSetup
• Performance
• Profile Options
• Report Manager
• Support
• User Management

Architecture

Sub Categories

• See Also Flexfields, XML
• Multi Org
• Trading Community Architecture

Database

Sub Categories

• Cloning
• Maintenance
• Patching
• Performance
• Tablespace Model (OATN)
• Upgrade

E-Business Intelligence

Sub Categories

• Balanced Scorecard
• Data Warehouse
• Enterprise Performance
• Planning and Budgeting

Financials

Sub Categories

• Advanced Collections
• Assets & iAssets
• Bill Presentment
• Cash Management
• Credit Management
• Federal Financials
• Financial Consolidation Hub
• Financial Services Accounting Hub
• General Ledger
• Global Intercompany System (GIS)
• Internal Controls Manager
• Internet Expenses
• iReceivables
• Loans
• Payments
• Payables
• Public Sector Budgeting
• Public Sector Financials
• Receivables
• Subledger Accounting
• Tax
• Trading Community Architecture
• Treasury

Human Resources (HCM)

Sub Categories

• Approvals Management
• Compensation and Benefits
• Fast Formulas
• HR Intelligence
• iRecruitment
• Learning Management
• Payroll
• Labor Distribution
• Self Service
• Time and Labor
• Workforce Sourcing, Deployment, and Talent Management

Logistics

Sub Categories

• Inventory Management & Optimization
• Planning
• Supply Chain
• Transportation Management
• Warehouse Management

Maintenance Management

Sub Categories

• Enterprise Asset Management

Manufacturing (Discrete)

Sub Categories

• Engineering & Bills of Material
• Capacity, Master Scheduling and MRP
• Cost
• Execution and Scheduling
• Project Manufacturing
• Quality
• Supply Chain
• Flow Manufacturing

Manufacturing (Process)

Sub Categories

• Cost
• Process Planning
• Process Execution
• Product Development
• Quality
• Regulatory Management
• System Administration

Marketing and Sales

Sub Categories

• Field Sales
• Incentive Compensation
• Marketing
• Partner Management
• Proposals
• Quoting and Advanced Pricing
• Trade Management
• TeleSales?

Order Management

Sub Categories

• Advanced Pricing
• Configurator
• Configure to Order
• Contracts
• iStore
• Release Management
• Shipping Execution

Procurement

Sub Categories

• iSupplier
• iProcurement
• Purchasing

Projects

Sub Categories

• Contracts
• Management
• Project Costing
• Project Resource Management

Property Manager

Service

Sub Categories

• Contracts
• Depot Repair
• Field Service
• Installed Base
• iSupport
• TeleService?

Technical

Sub Categories

• See also Administration, Database, Installation, Upgrade
• Application Framework
• Application Object Library
• Concurrent Processing and Programs
• Descriptive Flexfields
• Forms
• Interface tables and APIs
• JDeveloper
• Key Flexfields
• Reports
• Security
• Swan User Interface
• User Management
• Web ADI SDK
• Workflow
• XML Publisher

Tutor

Sub Categories

Comments

Links

• Related: SupportHome, AskQuestion, AnsweredByCategory, AnsweredQuestions, MyRecentQuestions

Tags:

support2 create new tag

Collaborating Authors and Reviewers: -- JimCrum - 26 Mar 2007